Travel technology allows users to make all their travel arrangements online without a travel agency and automates many back-room tasks for the travel agency and allows customers to make all their online bookings by using a credit card. Hotelmuse and similar internet-based companies and startups are assisting the travel industry in using technology to automate many of the business aspects of the travel industry. A major benefit of utilizing technology is that it can be used by anyone, anywhere, at any time--and bookings can be made in real-time, reducing the need for a travel agent and increasing customer convenience. Hotels, airlines, and other providers are using technology to create more convenient travel options, including through the use of reservation software and discount codes, which can save travelers a great deal of money.
Technology has also revolutionized the way travel agents interact with their customers. Although travel agents are still needed to help a traveler find accommodation, many people are now doing their own bookings and have begun to take on the full responsibility of making their own reservations. Travelers no longer need to call up the local travel agent, but can now use a reservation application on the internet, complete with their credit card, to enter important information about the trip such as the duration and cost of the trip and where they would like to go. Travel agencies then offer the client their pre-booked itinerary and contact details, saving the client lots of valuable time in making their own reservations.
Another significant aspect of travel technology is its impact on the travel industry itself. Reservation software, for example, has created new ways for hotels to manage their reservations, from the front office to the concierge. The concierge may now make reservations as well as provide advice on traveling, something which was previously only possible to the hotel's direct staff. While travel tech does not directly affect every business in the travel industry, the more that is done online, the more it impacts the sector, making it easier for travelers to book their seats online, using the same reservation software that is available to other businesses.